At Handbag01.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your handbag, we offer a hassle-free return policy to ensure your shopping experience is as smooth as possible.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 4 from the date of purchase.
  • The handbag must be unused, in its original condition, and with all original tags, packaging, and accessories intact.
  • The item must not have been altered, damaged, or worn outside of normal use.
  • Proof of purchase (receipt or order confirmation) must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or with a discount code, unless stated otherwise.
  • Custom or personalized items.
  • Items that have been used, worn, or damaged by the customer.
  • Gift cards or vouchers.

How to Return Your Handbag

If you meet the eligibility criteria and wish to return your handbag, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or +1 907 128 3684 to initiate the return process. Provide your order number and reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
  3. Packaging the Item: Carefully pack the handbag in its original packaging (if possible) to prevent damage during return shipping. Be sure to include the RA number on the package.
  4. Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item is safely returned.

Refunds and Exchanges

Once we receive your returned item and confirm that it meets the eligibility requirements, we will process your refund or exchange:

  • Refunds: Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
  • Exchanges: If you wish to exchange your handbag for a different style or color, we will send you a replacement once we receive the original item. Any price differences will be charged or refunded accordingly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return or exchange process and cover the return shipping costs for defective or incorrect items.

Late Returns

Items returned outside of the return window will not be accepted unless there are exceptional circumstances. In such cases, please contact us for assistance.

International Returns

For international orders, customers are responsible for return shipping costs. Please note that any customs duties, taxes, or import fees incurred during the return process are the responsibility of the customer.

Customer Satisfaction

Your satisfaction is our priority. If you have any questions or concerns about our return policy or the return process, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with Handbag01.com is positive.